Legal & Compliance

Privacy Policy

How HEFEI PROX Machinery Technology Co., Ltd. collects, uses, and protects your personal information.

Last Updated: June 2025

HEFEI PROX MACHINERY TECHNOLOGY CO., LTD. ("HEFEI PROX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our automated flatbread production line solutions. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1

Information We Collect

We may collect the following types of information when you interact with our website or contact us:

Personal Identification Information

Name, job title, company name, email address, phone number, country, and any other details you provide when submitting an inquiry, requesting a quote, or contacting us directly.

Business Information

Product requirements, production capacity needs, factory size, target output, and other technical specifications you share to help us recommend suitable production line solutions.

Technical & Usage Data

IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and other diagnostic data collected automatically when you browse our website.

2

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, provide product recommendations, and deliver customized quotations for tortilla or paratha production lines.
  • To process orders, coordinate equipment production, delivery, installation, commissioning, and after-sales support.
  • To send you technical updates, product news, or promotional communications about our machinery solutions -- only with your consent or where permitted by law.
  • To improve our website performance, analyze user behavior, and optimize the content and usability of our pages.
  • To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
3

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics.

Essential Cookies

Required for the website to function properly. These cannot be disabled without affecting core functionality.

Analytics Cookies

Help us understand how visitors interact with our website, which pages are most visited, and how to improve the user experience.

Functional Cookies

Allow the website to remember your preferences such as language or region settings for a more personalized experience.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

Managing Cookies: You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4

Third-Party Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

A
Service Providers: Trusted third-party companies that assist us in operating our website, conducting business, or servicing you -- such as logistics partners, installation contractors, or IT service providers -- subject to confidentiality agreements.
B
Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of HEFEI PROX, our customers, or others.
C
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
D
With Your Consent: We may share your information with third parties when you have explicitly consented to such sharing.
5

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it in accordance with applicable data protection laws.

6

Your Rights & Choices

Depending on your location and applicable data protection regulations (such as GDPR in Europe), you may have the following rights regarding your personal information:

Right to Access Request a copy of the personal data we hold about you.
Right to Rectification Request correction of inaccurate or incomplete data.
Right to Erasure Request deletion of your personal data under certain conditions.
Right to Object Object to processing of your personal data for direct marketing.
Right to Portability Request transfer of your data to another service provider.
Right to Withdraw Consent Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

7

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8

International Data Transfers

As a global manufacturer serving customers in more than 30 countries, your information may be transferred to and processed in countries other than your own, including China where our headquarters is located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9

Children's Privacy

Our website and services are intended for business customers and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

10

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Privacy Inquiries & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us directly.

Company

HEFEI PROX MACHINERY
TECHNOLOGY CO., LTD.

Email

yao@proxfoodequipment.com

Telephone

+86 181 1963 0369

We are committed to responding to all privacy-related inquiries within 30 business days.